IT Experience
Help Desk | Machine Support
Growing up, my father worked as a configuration manager at a Fortune 500 tech company, and spending time at his job introduced me to the world of hardware builds and software upgrades. While most kids were learning their ABCs, I was learning what SCSI stood for! That early exposure set the foundation for my love of technology.
B365 Solutions
CRM Automation & AI
2 Years (Current)
As a freelance software developer (SAAS) I Develop Smart AI Workflows to enhance user engagement and streamline business processes through customized CRM systems.
Stratosphere Networks
MSP Help Desk Technician
6 Years
I joined the startup world at Startosphere as a Help Desk associate, supporting both automotive dealerships and financial companies. I saw it as a chance to get in early and grow with the company.
Stratosphere Networks
MSP Help Desk Technician
6 Years
I joined the startup world at Startosphere as a Help Desk associate, supporting both automotive dealerships and financial companies. I saw it as a chance to get in early and grow with the company.
Redbox
Level 2 Machine Support
3 Years
After supervising at Best Buy & selling technology solutions at CDW, I began my professional IT journey at Redbox. Within three years, I earned three promotions, advancing to Remote Machine Support Level 2 and co-leading the new hire training program.
Skilled With
- Account Management
- Active Directory
- Adobe Acrobat
- Artificial Intelligence (AI)
- Change Requests
- ChatGPT
- Computer-Aided Design (CAD)
- Computer Hardware
- ConnectWise
- Conflict Resolution
- Customer Experience
- CRM Systems
- Desktop Support
- Google Analytics
- Help Desk Support
- Labtech
- Local Marketing
- Market Research
- Microsoft Office
- Networking
- Remote Desktop (RDP)
- Salesforce
- Software Implementation
- Windows Server